This may seem unbelievable but it is proven that in 2018, some Cameroonians still pay for banking services that should normally be free. According to André Kanomegne Fominkeu’eu, president of "Douze millions de consommateurs", a consumer association, between 2015 and 2018, the association received 180 complaints in which users were denouncing such practices.
"While they are the largest economic group influencing and sustaining almost all the economic decisions of public and private institutions when they are educated, Cameroonian consumers are still poorly aware of their consumer rights", says M. Kanomegne Fominkeu’eu. He pointed out that very few of the consumers object to that practice.
André Kanomegne Fominkeu’eu informs that 2% of the complaints sent to his association are related to banks’ terms, 3% are about the guaranteed minimum banking services (account opening, account statements, account checking, payments by check…). "Most of the consumers do not realize that those services should be free", he continued.
In addition, the president adds, the rate of the complaints related to checkbook issuances is 45%, 6% for electronic payments, and 7% for ATM withdrawals.